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If you still cannot process your prepaid card, please contact us by using the "report an issue" button at the bottom of this page, with the full card info and zip code and we’ll be glad to run the card through our alternate provider.
Please send us a screenshot of the email receipt that was sent to you by i Tunes or Google Play regarding your membership purchase.
This usually takes 24-48 hours, however if the site is experiencing a high volume, this process may take longer.
If your profile or photos are taking longer, please visit your account Profile and make sure every section is 100% complete, including your email activation.
We will retain certain data for analytical purposes and record-keeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our Services or our users, or take other actions otherwise permitted by law.
Please be patient, photos and profiles enter the approval process in the order they were received.
IMPORTANT: If a user has threatened you or committed an act of violence or theft, please contact your local law enforcement agency.
Also, report the member from their profile or your conversation with them as described above.
Messages sent to your account will still be received, but cannot be accessed unless the suspension is fully reviewed and granted by Customer Support.If you have hit this limit, and are unable to change your date of birth, please send an email to customer support by using the button at the bottom of this page, and tell us what your date of birth should be changed to.Be sure to include the email address associated with your account.We can also locate Google Play purchases by using the GPA order number.You can email this information from your account email address to: [email protected] your account was suspended, a hold was placed due to suspicious account activity.
As a Premium Sugar Baby, you’ll need a fully completed profile in order to be able to message without a public photo.